Support

Have a question or looking for more info?

Contact Us

Address​ - Redhill

Leopard Technology Ltd,
25 Clarendon Rd, Redhill RH1 1QZ

Customer Support

cs@leopardlync.com

FAQ
How long does the battery last?

Under normal riding conditions the battery will last up to 4 weeks. The device will let you know when the battery needs charging and you simply plug it in either to mains or a powerbank for 3 hours to fully charge.

What types of bikes can the Lync be fitted too?

Any and all types of bicycle – from traditional to electric, road to gravel. If your bike has room for a bottle cage then you will be able to fit the Leopard Lync.

Do I need a sim card?

No – the device comes with its own build in eSim allowing you to use the device across the UK and Europe

Where will it fit on my bike?

The best placement for the Lync is under where you would normally fit your bottle cage, and attach with  security hex bolts – which are included. You can then attach your own bottle cage as normal over the Lync.

What are the dimensions and weight of the Lync?

The Lync measures 166mm in length, 32mm in width and 23mm thickness. The compete hardware module weights just 97g.

Are we able to track these anytime, anyplace, however far away?

Yes – Unlike a tracker like tile or airtag where you need to rely on other people’s devices and be close to it to find whatever you’re tracking… the Lync was created with connectivity as a key feature and we use both GPS and 4G/2G cellular networks via an integrated eSim so you can track your device (bike) from anywhere in the world where you get signal.

In what countries can the Lync be used?

The Lync supports 4G network in the UK and across Europe as well, without extra roaming charge. All mapping (real-time GPS and find my bike) will work anywhere in the EU and UK. The only exception at the moment is the data we use for the bike theft report. Currently this is provided by UK police and so bike theft map feature is available in the UK for now. However we activity working with the EU authorities to collect more theft data and will be extending the theft mapping to cover the EU very soon. This will be done by way of a remote firmware update to the device and we will notify all users when this is ready to do.